*** - CONTRACT BREACH

I have a complaint against the “so called” MTN service champions who have not been able to assist me with query. Today I spoke to the following :

Nokuthula from your contact centre – she referred to retentions advising that they need to assist me and not them Letta from retentions - she advised transferred me back to the contact centre advising that they need to help me and not retentions Nana from the contact centre – I asked her to transfer me to her supervisor/manager but she instead transferred me back to retention, without even advising me Ndumiso from retention – she asked me to stay on the line while she speaks to someone at MTN direct but she transferred back to hell knows what

All of which were not able to assist me, I have been telling them that I did not sign any contract when I upgraded my Cellphone contract but they all keep insisting that I should provide the contract. I have been calling you guys every day since Tuesday 17/12/2019 when the query was initially logged and non of your service champions were able to assist me. Unfortunately I did not take down the names of all the other consultants.

What confuses me the most is that all this people work for the same company , however whenever there’s a query I’m sent from pillar post.

I need to get the matter sorted today because today the debit order will go off for something that I’m not enjoying. On Tuesday I received an sms advising that my query has been escalated with reference number *** and immediately thereafter received another sms advising I have been credited with 50GB data but when I checked the balance, there was no data credited. Then on Wednesday I received another sms advising that my query has been resolved with reference number ***, but still when I checked my data balance my query was not resolved .