REF *** & MTN REQ:561830

Contract(s) 1) iPhone - 083 ... 5704, 2) Laptop Modem - 083 ... 4955, 3) Additional Modem - 083 ...4150<br> My initial contract for the first 2 listed items were taken out last year with Annelise Strydom ( outbound sales agent) of which my monthly premium Was and Should be capped. The additional modem was taken out with Christopher Estrice 24/25 November 2014 & this too Must be capped. Suprisingly there has been a fluctuation with my monthly premium for a while & I managed to deal with Goodness Khoza (Consumer Post Paid Call Centre Agent) where I questioned why is this, the emails were read & no response! Until my chq account was debited with R1200 & I was advised this morning by the call centre (***) that the last device has no limit. I know myself & in my right sober mind will I Never, Never have same without limits. I have since too asked Annelise and Chris to retrieve the voice recordings to listen if I agreed on devices without limits & Chris just explained to call the call centre again & have it capped. Paulena Dithaba and Nompumelelo Sithole and Candice (call centre) explained SLA 20-25 days, really, really! R1200 might be nothing to you but my bread & butter!<br> <br> Gen.<br> Gen