1 reviews | Active since Jun 2016
Ref *** Refund of +/-450 and R40 airtime
<p>I Miss Sibongekile Madlopha ********** 545 have MTN contact phone of package 300mb data + 165mb data that are recharged on my phone on the 14 every month. On the 15 June 2016 I had -/+450mb data then I received a notification to update my software then I recharged my account with R40.00 airtime to buy unlimited data for R40.00 to update my software then I have done update around about 15:50 but it didn’t finish updating my data of +/-450MB and unlimited data was finished. I lodge a complaint with MTN ref no ********** 93 they says that it will take 2 working days then when I send email for follow up they says it will take 5 days which ended Friday 24 June 2016 when I do a follow a lady says that she escalated the claim and it will take 2 working days. ALL I M REQUESTING ARE A REFUNDS OF MY DATA OF +/-450MB AND THE AIRTIME OF R40.00. Since a lodge a complaint nobody contacted me. On the 15 June 2016 I went to MTN and they have done the update for me.</p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I have logged another query for the data to be credited into your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ: **********
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I have logged another query for the data to be credited into your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ: **********
How long it will take to resolve this issue I need a refund of +/-450 mb and my airtime of R40.00.I lodge a complaint on the 15 June 2016 today was a 15 days after I lodge a complaint.
How long it will take to resolve this issue I need a refund of +/-450 mb and my airtime of R40.00.I lodge a complaint on the 15 June 2016 today was a 15 days after I lodge a complaint.
Hello Peter. I didn't get help from MTN yet
Hello Peter. I didn't get help from MTN yet
Can somebody help me I called MTN first they I must contact 1555 but they refer me back to 808 then I called 808 again the lady said my reference is closed and she drop the phone
Can somebody help me I called MTN first they I must contact 1555 but they refer me back to 808 then I called 808 again the lady said my reference is closed and she drop the phone