GZ
Gideon Z

1 reviews | Active since Aug 2011

19 Apr 2016, 18:00

Ref ***

Good Day , Starting since 2 March 2016 and five reports later I am still waiting on MTN and their many promises . On 5 April a person by the name of Nompumelelo under reference number REQ *** promised to pay back R4564.24 with a fourteen days turn around time and today this 14 days lapsed without any progress , thus resulting in an empty promise. On 14 April Alice vd Merwe promised the amount of R4564.24 would be paid back into my bank account under ref no *** and 5 days later it also seems to be an empty promise .<br> <br> May I humbly request some assistance that proves indeed someone has the authority , drive, personality, responsibility, and people skills to resolve a small matter like this immediately. Honestly please do not send me another report with an empty promise , please just pay as promised and undertaken . <br> <br> Thanks Gideon.

0
Replies (1)
MTN South Africa
MTN South Africa's reply20 Apr 2016, 19:34
Official
Hello gideonvz@,

Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

Kindly be advised that the amount of R 4564.24 have been refunded on the 18/04/2016 we have attached the open item report and sent it to *** for you to peruse.

warm regards
mike
REQ:***