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i GOT A CALL ABOUT A WEEK AND A HALF AFTER MY COMPLAINT FROM JACK .HE WANTED TO EMAIL ME SOME FORMS. I GAVE HIM MY EMAIL ADDRESS AND MADE SURE HE HAD THE CORRECT SPELLING. A FEW DAYS PASSED AND STILL NO EMAIL SO I ASKED LUCY TO GO TO THE OFFICE AND FIND OUT WHY. HE SAID THE EMAIL DIDN'T GO THROUGH. I CAN'T UNDERSTAND WHY HE DIDN'T PHONE ME TO FIND OUT WHY IT HADN'T GONE THROUGH. HE GAVE HER THE FORMS AND THEY WERE RETURNED TO HIM THIS WAS ALMOST 2 WEEKS AGO AND I STILL HAVEN'T HEARD ANYTHING FROM THEM<br> IT'S GETTING SO FRUSTRATING AND I DON'T KNOW WHAT ELSE TO DO.<br> THE BAD SERVICE FROM THEM IS NOT ONLY AT BRANCH LEVEL EVEN THE PEOPLE THAT RESPOND TO A COMPLAINT ARE JUST AS BAD