1 reviews | Active since Aug 2010
*** 09/06/2015
On obtaining an upgrade I got a bill for 6k. I called, waited over an hour to speak to someone and they informed me it was incorrect and within a week it would be rectified - error on MTN side. Below are different SMS's I received - don't think they have a clue themselves. Fed UP<br> 25/06/2015<br> Yello, this is a friendly reminder that your balance of R 560.50 is due on 28/06/2015 Kind Regards, MTNSA<br> 30/06/2015<br> Yello, friendly reminder your payment of R 6991.44 is due today. Pls pay into Absa Bank Acc no. ***, use cell number as a reference, Regards MTN SA<br> 02/07/2015<br> Yello, overdue account warning. Please pay R 253.50 to avoid service suspension. Make payment to ABSA Bank, account no. ***. Kind Regards, MTNSA<br> So what is it MTN???<br>
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Please note that a credit of R5567.94 has already been processed on your account 2015-06-25. We then received payment from you for the amount of R570.00 and left a balance of R253.50. Since then, your July invoice has closed and the current outstanding balance is R814.00 which is due for payment, to avoid any suspensions
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Best regards,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Please note that a credit of R5567.94 has already been processed on your account 2015-06-25. We then received payment from you for the amount of R570.00 and left a balance of R253.50. Since then, your July invoice has closed and the current outstanding balance is R814.00 which is due for payment, to avoid any suspensions
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Best regards,