*** & ***

Good day, I've been trying to cancel a connected line on my account. On the 10/4/2016 my line was suspended (my fault - arrears on account) & the line gets re-instated but I also request that my connected line ***) be cancelled as I don't use it and has been incurring costs. I get an email saying that MTN cannot cancel but post the line to Pre-paid but I would lose any credit, I requested my query to be escalated if I could not get any funds credited back & that I would do a sim swap so I can use the credit instead of losing anything - instead my line gets converted to pre-paid (emails dated 11/04/2016) & I lose the credited airtime.<br> Yesterday your system bars my line and I'm unable to make calls or use my phone due to some network issue & was told that the retentions department do not have an escalations process or a contact person.<br> A company as large as this? I find that hard to believe... I may have a \small account or credit line\" with your company but once this contract finishes I'm porting out of it no matter how long I've been with you"