WB
Wayne B
1 reviews | Active since Sept 2015
19 Nov 2015, 11:11
Ref ***8 / REQ:***
Just when I thought we were getting somewhere! <br> <br> Thanks for reversing the amount for the data incorrectly billed.<br> <br> BUT what about the months that I paid for NO service on my cell and data line as you locked them??? I want them reimbursed please.<br> I do not want my contract extended, instead reduce it by the amount paid and the time that I ad no service, and let me know when I can cancel. <br> <br> Thanks
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
21 Nov 2015, 10:21Hello wbester8,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that the account was credited already for incorrect billing and there are no further credits due.
Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that the account was credited already for incorrect billing and there are no further credits due.
Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply21 Nov 2015, 10:21
Official
Hello wbester8,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that the account was credited already for incorrect billing and there are no further credits due.
Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that the account was credited already for incorrect billing and there are no further credits due.
Regards
Nompumelelo
REQ:***
Best regards,