1 reviews | Active since Sept 2015
***
I have 2 contracts with MTN, 1 mobile 1 Data. For the past 20 months I paid 718.51. DATA contract, the Wi-Fi had problems and was not working in the first 2 months but I was billed in full. May the Wi-Fi was not connecting again, I was told that the SIM card has problems and I was advised to get a new SIM.<br> In June, after the MTN strike, MTN debited R2800 from my account. I reversed this and queried from MTN but no one could resolve this issue and the next month R3900 was deducted, I reversed again and blocked MTN altogether. I made cash payment for the Mobile contract for the 2 months I owed hoping MTN will resolve the Data account issue so that I pay. This never happened, I went to a branch and requested they cancel the data account. <br> My mobile line has been cut off now, I requested that they cancel the contract too and I was told that it is impossible because I have to settle the account first
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Kindly note that the account is in areas which is why *** is suspended. The data charges for *** were validated and you have to settle the invoice dated 2015-05-26.
We sincerely hope that the above is in order and hope that we are able to restore your faith in us.
Kind Regards
Siphumezo
Ref#: ***
Best regards,
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Kindly note that the account is in areas which is why *** is suspended. The data charges for *** were validated and you have to settle the invoice dated 2015-05-26.
We sincerely hope that the above is in order and hope that we are able to restore your faith in us.
Kind Regards
Siphumezo
Ref#: ***
Best regards,
