PG
Princess G

1 reviews | Active since Sept 2015

28 Sept 2015, 09:24

***

I have 2 contracts with MTN, 1 mobile 1 Data. For the past 20 months I paid 718.51. DATA contract, the Wi-Fi had problems and was not working in the first 2 months but I was billed in full. May the Wi-Fi was not connecting again, I was told that the SIM card has problems and I was advised to get a new SIM.<br> In June, after the MTN strike, MTN debited R2800 from my account. I reversed this and queried from MTN but no one could resolve this issue and the next month R3900 was deducted, I reversed again and blocked MTN altogether. I made cash payment for the Mobile contract for the 2 months I owed hoping MTN will resolve the Data account issue so that I pay. This never happened, I went to a branch and requested they cancel the data account. <br> My mobile line has been cut off now, I requested that they cancel the contract too and I was told that it is impossible because I have to settle the account first

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Replies (1)
MTN South Africa
MTN South Africa's reply28 Sept 2015, 19:21
Official
Hello NGee44,

Thank you for your post

We apologize for the delayed response and for any inconvenience incurred.

Kindly note that the account is in areas which is why *** is suspended. The data charges for *** were validated and you have to settle the invoice dated 2015-05-26.

We sincerely hope that the above is in order and hope that we are able to restore your faith in us.

Kind Regards
Siphumezo

Ref#: ***

Best regards,