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I noticed on my bill via the app that there were irregular data purchases amounting to R3800 (I normally use R450). I contacted MTN immediately to advise. The agent acknowledged the unusualness and logged a call to investigate. The next day I received an SMS saying its corrected, but when I phoned to confirm as i saw my bill didnt change, they said it isn't actually sorted. Everytime I phone they say it isnt sorted. I dont actually know what to do as no-one can tell me anything. No feedback on progress - just silence. When I phone to follow up, nobody knows what's happening. I'm documenting everything and the next stop is the Ombudsman