LM
Liani M
1 reviews | Active since Oct 2013
10 Jan 2018, 13:34
Ref ***
I upgraded my contract on Black Friday, 24 November 2017. To date I have still not received the promotional once-off 30GBs. I logged it with MTN Clearwater and again yesterday with your call centre. I also asked for my usage limit to be increased so that I'm able to load data.
I have spoken with Emelda at Clearwater, Nosipho, Ntombizodwa and Yvonne in your call centre. I received a sms to say my query as been resolved, yet when I check, the data has not been loaded and my usage limit still not set. I called back and Yvonne tells me that I need to go back to Clearwater as they need to load the promotional data.
How is my query resolved then???
Ridiculous! Almost 2 months later and no 30GBs, and the credit controller still has not increased my usage limit after more than 24 hrs. How hard can it be, MTN???
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Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
11 Jan 2018, 13:09Thank you for your post.
We sincere apologized for any inconvenience incurred.
Thank you for your time online.
We have received confirmation that the 30GB is once off. We have sent the request to the billing support help team to load this service for you on the account before it can be added to the sim card.
We are waiting on feedback.
The credit limit is increased on the account to R1500.00 for you to set up the usage limit on the device.
Please use the short code *141*5#
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply11 Jan 2018, 13:09
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Thank you for your time online.
We have received confirmation that the 30GB is once off. We have sent the request to the billing support help team to load this service for you on the account before it can be added to the sim card.
We are waiting on feedback.
The credit limit is increased on the account to R1500.00 for you to set up the usage limit on the device.
Please use the short code *141*5#
Kind Regards,
Alice van der Merwe
Best regards,
LM
Liani M's updateReviewer Update
12 Jan 2018, 09:56SHOCKING!!! Nothing has been sorted! I'm still unable to load data! The usage limit is NOT set and I have still not received the 30GB!!!
Treating Customers Fairly is obviously NOT something MTN gives a damn about! Almost 48 hours after my initial complaint and still NO feedback! Useless!
LM
Liani M's update12 Jan 2018, 09:56
Reviewer Update
SHOCKING!!! Nothing has been sorted! I'm still unable to load data! The usage limit is NOT set and I have still not received the 30GB!!!
Treating Customers Fairly is obviously NOT something MTN gives a damn about! Almost 48 hours after my initial complaint and still NO feedback! Useless!