Ref. # * for Acc. # A* [#***6]

Item: MTN South Africa
Rating: 1
Author: Alex S

Good Day,

I took an upgrade to a new mobile device in November. There was a promotion that new upgrades are entitled to 10GB for 3 months.

I have not received this 10GB even once! I have contacted the contract customer services several times with no clear response except that an error was made and that the 10GB would be loaded.

I have gotten several reference numbers as stated above with no development to my complaint.

I want the 10GB loaded as soon as possible as promised for the next 3 months!!!

Regards, A, S. Songo (Mr.) |

Helpful (0)

Replies (2)

MTN South Africa's replyOfficial

18 Dec 2017, 21:54

Dear Valued Customer,

We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.

Kindly be advised that we have logged an urgent request for 10 GB promotional data to be activated on the network.

We would like to assure you that we are actively working to improve our service levels.

Regards

Mike Ramaboka

Complaints Management Team

MTN South Africa's reply18 Dec 2017, 21:54

Official

Dear Valued Customer,

We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.

Kindly be advised that we have logged an urgent request for 10 GB promotional data to be activated on the network.

We would like to assure you that we are actively working to improve our service levels.

Regards

Mike Ramaboka

Complaints Management Team

Alex S's updateReviewer Update

20 Dec 2017, 14:40

Good Day Mike Ramaboka, May I ask for a timeline for the 10GB to be loaded? I don't understand why it must take so long and why I should be inconvenienced and do such follow ups! This is quite frankly unacceptable for an organization as yours. Regards, A, S. Songo (Mr.) |

Alex S's update20 Dec 2017, 14:40

Reviewer Update

Ref. # *** for Acc. # A*** [#***6]

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