Rediculous service

<p>Since february I have been trying to change my tablet contract to prepaid. I went to mtn itself they said they cannot help me. Phoned head office they said I must send an email. Now, since then I talked to numerous people send multiple emails and mtn does not even have the odacity to phone or mail me. To this date I am still paying contract fees. Received a mail "sorry for the delay" in may. No one can give me straight answer what this so-called delay was and they do not want to give me a refund because my account is still active. Some customer service ... pathetic ...and they want to know why I am changing my contract? Up to date no one has given this matter high priority and it disgust me that I have to pay for someone that are not capable to do their job. Not even the supervisor take pride in his work. Well done mtn for excelent service and loosing customers more everyday.</p>