1 reviews | Active since Dec 2015
REDICULLOUS DEBIT ORDER
I'VE A CONTRACT PHONE FROM MTN SINCE 2013 AND I HAVE BEEN PAYING A FIXED AMOUNT OF R474. THEN MTN INCREASED THIER PRICES WITH R10.00 WITOUT INFORMING SOME OF US, CUSTOMERS. THIS TOOK MY PREMIUM TO R484 P/M. I WAS CONFORTABLE WITH IT SINCE THEN. BUT NOW SINCE THIS YEAR, FROM APRIL, I HAVE BEEN PAYING A DIFFERENT AMOUNT EVERY MONTH. THE PREMIUM GOES UP EVERY MONTH. WHEN I CONSULT THEM, AND TRY TO CALCULATE IT WITH THEM, THEY SEE THE DIFFRERENCE BUT THEY ARE NOT SAYING WHAT EXTRA MONEY IS CHARGED FOR. AND THEY NEVER RECTIFY IT. I HAVE BEEN CALLING AND COMPLAING ABOUT ABNORMAL DEBIT ORDER SINCE MAY. EVEN TO DATE, NON HAS BEEN RECTIFIED. I TRIED THEM YESTERDAY, BUT NO ONE SEEMS TO RESOLVE THIS. IF I REVERSE THE DEBIT ORDER, THEY ALWAYS SUSPEND MY NUMBER UNTIL I MAKE A DEPOSIT AND THEY CHARGE ME FOR RECONNECTION AGAIN.<br> <br> I AM AFRAID THAT THIS MONTH THEY WILL DEBIT ALMOST R1300.00 FROM MY ACCOUNT AND I REALLY CANNOT AFFORD SUCH. HENCE I AGRREED TO TAKE A CONTRACT OF LESS THAN R500 WITH THEM.<br> <br> CONSULTANTS ALWAYS TRY TO RUN AWAY AND HIDE INFO FROM ME BUT THIS IS MY MONEY AND I SWEAT FOR IT. <br> <br> MTN HAVE ****** ME FOR A WHILE NOW AND THI IS ENOUGH
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this.
Kindly note that the account is fine and has no extra charges but you have 2 lines under this contract 07*****290 and 07*****758 and you're also paying for insurance R110.93 + R122.81 which is added on this number's invoice 07*****758.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Nompumelelo
REQ:***
Best regards,
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this.
Kindly note that the account is fine and has no extra charges but you have 2 lines under this contract 07*****290 and 07*****758 and you're also paying for insurance R110.93 + R122.81 which is added on this number's invoice 07*****758.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Nompumelelo
REQ:***
Best regards,
