1 reviews | Active since Sept 2015
Rediculas high account for a R100 contract
I am now tired of trying to get an answer out of MTN of what is happening to my son phone contract (Mychoice 50 with 100MB data)<br> <br> I have started in July asking for a reason why there was a Packet Switched data calls on this contract - no reply. When I did got a reply they said someone phoned in and change it and then that it was done on the phone. I went to my sons phone - looked through his log could not find evidence that he phoned. His credit limit on his phone was R1.00. He did not even know how I got there. .<br> <br> I paid end of August R1994 for my account that is normally R650. When I got my accounts again it still did not change - it is actually higher than what it was. Still no comments of info from MTN until now.<br> <br> I cannot pay this amounts and it is not my son that is doing this. His phone was this month under my supervision. <br> <br> I do not know what is going on but it feels to me that someone is enjoying him/herself at my expense and it need to stop.<br>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the management team of our billing team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the management team of our billing team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
