NJ
Nirvaan J

1 reviews | Active since Mar 2015

07 Mar 2015, 18:39

Recycled cell phone numbers given to new contracts

Good day, I took out a new contract in December14 for my mum based in durban. We never never notified as such, but she was assigned a recycled cell phonenumber.<br> <br> She is now getting sms's and called at all hours of the day and even late at night for outstanding debt owed by the previous owner of the number she was assigned. <br> This is causing her undue stress and harassment. My application was for a new contract, on the assumption that a new number will be assigned to me. Agent who assisted me: Andrew at the MTN store in chatsworth centre did not inform us at the time of taking out the contract that we would be issued recycled cell phone numbers.<br> <br> She has recently been given another number, however once again it is a pre-existing number and she is still getting sms's and calls at all hours from debt collectors and companies who are owed money from the previous holder of this number<br> <br> This is taking up an unneceaary amount of time to call and make inquiries for something that should be my problem to deal with.<br> <br> Should MTN fail to address my issue, I will take this on to consumer watch as this is a breach of contract due to non-disclosure.

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Replies (1)
MTN South Africa
MTN South Africa's reply12 Mar 2015, 14:46
Official
Hello n1rvana,

Thank you for post.

Please accept our apologies for the break down in service in one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service Levels.

Please be advised that the matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan

Thank you.
Kagiso
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