LM
Lesley M
1 reviews | Active since Dec 2014
31 May 2015, 22:06
Recurring SMS and once-off Internet bundle wallet
About a week ago I received an SMS saying that my recurring SMS and once-off Internet bundle had been used up. I ignored it because I'm on an MTN 200 package with 250MB of data and 10 free SMS' per month, with no limit. In other words if I go over my \free"allocation I am simply charged extra. However around the same time I realised that I actually have no data connection and am unable to send any SMS'. I left it for a few days but out of sheer frustration of being out of contact (this could affect my job if my boss messages me!) I attempted to buy data"
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MTN South Africa's replyOfficial
09 Jun 2015, 10:23Hello lezlee_em,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have tried calling you today without any luck.
The number provided on your post is on an MTNChoice 100mins package. According to our records, the monthly provisioning of R100.00 airtime, 100 SMS and 300mb was provisioned and depleted due to usage.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have tried calling you today without any luck.
The number provided on your post is on an MTNChoice 100mins package. According to our records, the monthly provisioning of R100.00 airtime, 100 SMS and 300mb was provisioned and depleted due to usage.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply09 Jun 2015, 10:23
Official
Hello lezlee_em,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have tried calling you today without any luck.
The number provided on your post is on an MTNChoice 100mins package. According to our records, the monthly provisioning of R100.00 airtime, 100 SMS and 300mb was provisioned and depleted due to usage.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have tried calling you today without any luck.
The number provided on your post is on an MTNChoice 100mins package. According to our records, the monthly provisioning of R100.00 airtime, 100 SMS and 300mb was provisioned and depleted due to usage.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***