1 reviews | Active since Mar 2009
Recurring of Incorrect Billing
My contract is pegged at 129.00 per Month and I noticed my March account reflects R143.99 I had the same problem last month. Problem was corrected. Mtn keeps on omitting my R14.99 credit (RECURRING SMS100 DISC )as per contract. I was given a choice of a refund or credit to my mtn account. I opted for the refund to my banking account. I only have the one banking account.For their security reasons I have to divulge my personal data, ID, Bank account no, home address, mtn pin no, via e-mail. Hackers will have a field day with my personal data. All mtn has to do is credit the bank account where mtn recovers my cell contributions. Aft all it is their mistake.This problem has been going on since 2 April 2015.<br> I also want mtn's assurance that this problem/mistake/discrepancy will not occur again .<br> Ref:March *** Mobile *** [#***]<br> Helene<br> Mobile ***
Thank you for posting.
Please accept our apologies for the delayed response and for any inconvenience this may have caused.
Kindly note that the security verification information that was requested cannot be viewed externally.
Our records indicate that the credit passed has been offset against the invoice of the 13th April which was R143.99 and only R99.02 will be debited for this invoice.
Regards,
Nomonde.
REQ:***
Thank you for posting.
Please accept our apologies for the delayed response and for any inconvenience this may have caused.
Kindly note that the security verification information that was requested cannot be viewed externally.
Our records indicate that the credit passed has been offset against the invoice of the 13th April which was R143.99 and only R99.02 will be debited for this invoice.
Regards,
Nomonde.
REQ:***