TM
Thembisa M

1 reviews | Active since Jan 2018

27 Feb 2020, 12:14

Recurring Data Depleting During Night Express.

My Recurring Data was depleting at a time when the Night Express Data should have been active.

Learning from your Customer Care Agent that it started depleting the Recurring Anytime Data after 04:59, I then raised my complaint in this regard and attached a screenshot of the sms I received from MTN stating that, changes for Night Express will only be from 2 March 2020 (00:01 - 05:59 am to 00:01 - 04:59 am).

When I called today the lady simply says the sms was an error and that's it. Am I expected to just sit down and fold my arms with an error that wasn't made by myself?

The reference I was given is SNC/***.

I need this resolved fairly and speedily.

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