1 reviews | Active since Jun 2015
Recurring data depleted on 3rd July
<p>MTN depleted my data on 3rd July 2016 and have not resolved the issue yet. I had 2GB available at the time when my data suddenly dissapeared. My self service portal show I only used 118mb and my mobile device also gives similar stats. The service is disgraceful and up to today 16th July data not restored and case not resolved. Case number is</p> <p> ********** 9. My mobile number is ********** 587 that had the data depleted.</p>
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the usage falls under an unbilled invoice, kindly contact our customer care line once your invoice dated 2016-07-26 has been billed for an investigation to be done.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ: **********
Best regards,
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the usage falls under an unbilled invoice, kindly contact our customer care line once your invoice dated 2016-07-26 has been billed for an investigation to be done.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ: **********
Best regards,
It seems like the responder does not understand the system himself/herself. The data was depleted. It required a data validation on internet sites. Thaita got nothing to do with unfilled balance. My balance will still be the same it's just the recurring bundle was deleted. I require the websites that consumed the data. Internet consumes data . This is an unsatisfactory response to my review.
It seems like the responder does not understand the system himself/herself. The data was depleted. It required a data validation on internet sites. Thaita got nothing to do with unfilled balance. My balance will still be the same it's just the recurring bundle was deleted. I require the websites that consumed the data. Internet consumes data . This is an unsatisfactory response to my review.
As I expected, no one has come back to me from that date. My statement was already available on the 26th July. I have had 15 attempts by 808 to even activate datashare and it does not work. All I get is that datashare is active by the response. But if you use the USSD code, it tells you datashare not available, contact 808. Useless service from MTN.
As I expected, no one has come back to me from that date. My statement was already available on the 26th July. I have had 15 attempts by 808 to even activate datashare and it does not work. All I get is that datashare is active by the response. But if you use the USSD code, it tells you datashare not available, contact 808. Useless service from MTN.
Di9sgraceful service. Nothing resolved yet. Even the supervisor cant resolve it.
Di9sgraceful service. Nothing resolved yet. Even the supervisor cant resolve it.
Most disgraceful service.
Most disgraceful service.
Still no reoly
Still no reoly