VQ
Vuyokazi Q

1 reviews | Active since Nov 2011

23 Aug 2019, 11:04

Recurring data bundlkes

Once again....mtn proves its a law unto themselves. I DID NOT ELECT TO HAVE A RECURRING DATA BUNDLE!!!!! If you're not *****ing my data (I've had 2gigs grow feet 2 minutes after loading....still waiting for that reversal 2 yrs later) you're lying and instituting recurring bundles on my account. Hear me when I say this and hear me good, I did not authorise this....and sure as hell will not pay for it. Whatever deductions you've instituted and data you've transferred are not at my expense. R199 isnt a lot of money but I will make it my mission to get you people to do the right thing. For far too long you've gotten away with disgusting business practices and holding SA to ransom, I promise u I wont be accepting this with you guys anymore, it really is a pity there are no zero stars for your service as that's exactly what you deserve

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Replies (3)
MTN South Africa
MTN South Africa's reply27 Aug 2019, 07:56
Official
Good Morning 
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephonic conversation, the query is being investigated and feedback will be provided as soon as possible.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Jessica
Complaints Management team

Best regards,

VQ
Vuyokazi Q's update27 Aug 2019, 14:41
Reviewer Update
I await your response regarding the evidence i requested. Im highly annoyed with MTN and how it conducts it business, nothing fair or transparent in what they do. if you cannot provide me with evidence that I selected this option I will be escalating this complaint.....
VQ
Vuyokazi Q's update27 Aug 2019, 14:42
Reviewer Update
I await your response regarding the evidence i requested. Im highly annoyed with MTN and how it conducts it business, nothing fair or transparent in what they do. if you cannot provide me with evidence that I selected this option I will be escalating this complaint.....