Recurring Data Bundles - Poor Service
<p>I activated my Recurring Data bundles in July and disconnected the service shortly afterwards. To my surprise I have been billed for the months that followed. Through all this I have never received a statement until I had to request it because MTN had blocked/locked my phone. Mind you I was not even receiving the so called bundles all this time. I queried this and my phone was unlocked/unblocked but no further communication was sent to me with regards to this. Today my phone was locked/blocked again and afer holding for more than an hour and 30 min (3 calls made because they were being dropped) I am told my account is sitting with Legal and they cannot activate my account. This is my business phone, and i feel it is grossly unfair that I have to wait up to 48hrs before they contact me to resolve this issue. They cant even call me as the phone is blocked...I work on the road and this is a huge inconvinience on my side. I just need the number re-activated while they investigate.</p>
Good Day ,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have logged a request with the Network department to investigate if the bundles were never loaded on your line. We have also reactivated the line while we are waiting for feedback from the Network team.
Please be advised the Self Service bundles are now removed.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,
Good Day ,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have logged a request with the Network department to investigate if the bundles were never loaded on your line. We have also reactivated the line while we are waiting for feedback from the Network team.
Please be advised the Self Service bundles are now removed.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,
