Item: MTN South Africa
Rating: 1
Author: anele N

MTN South Africa's replyOfficial

20 Mar 2018, 10:06

Good day Anele,

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Kindly note that as per your call to our call centre this morning, you were advised of what happens when your contract reaches its termination date, it is automatically placed on a month to month basis until you request an upgrade or for the line to be cancelled. Also, your contracts termination date is 02/02/2018. We have not received any payments from you since 01/12/2018. I have forwarded your complaint to our legal department for assistance.

Kind regards,

Ishie.

Complaints Management Team.

Best regards,

MTN South Africa's reply20 Mar 2018, 10:06

Official

Good day Anele,

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Kindly note that as per your call to our call centre this morning, you were advised of what happens when your contract reaches its termination date, it is automatically placed on a month to month basis until you request an upgrade or for the line to be cancelled. Also, your contracts termination date is 02/02/2018. We have not received any payments from you since 01/12/2018. I have forwarded your complaint to our legal department for assistance.

Kind regards,

Ishie.

Complaints Management Team.

Best regards,

aN

anele N's updateReviewer Update

20 Mar 2018, 10:35

You are aware of the termination dates but you are still billing. I opened 3 contracts with you December 2015 and Feb 2016. So the December ones are paid off, I'm left with the February one which should be closed by now, yes I'm two months short but has it jumped to the date, because it should be closed and only bill on the remaining balance. I'm going to pay for those two months for the iPhone 6, the other two I'm not because you already deactivated my line, so what exactly will I be paying for. You still haven't given me a realistic reason for paying for those two months, because this so much amount was for the phone and data I get from you, but I'm not getting them.

aN

anele N's update20 Mar 2018, 10:35

Reviewer Update

You are aware of the termination dates but you are still billing. I opened 3 contracts with you December 2015 and Feb 2016. So the December ones are paid off, I'm left with the February one which should be closed by now, yes I'm two months short but has it jumped to the date, because it should be closed and only bill on the remaining balance. I'm going to pay for those two months for the iPhone 6, the other two I'm not because you already deactivated my line, so what exactly will I be paying for. You still haven't given me a realistic reason for paying for those two months, because this so much amount was for the phone and data I get from you, but I'm not getting them.

aN

anele N's updateReviewer Update

25 May 2018, 09:00

This is the email i received from Jack Phiri requesting me to callback but the no contact details were provided and when i call the call center they say they don't contact details for their Legal department. It is so hard to communicate with MTN and its not fair because my balance keeps growing. Please Hello Peter intervene, Mtn is exploiting people WITH THIS RECURRING contract thing. I really want to settle my account but i don't know how to, because every mtn store i go to says my profile has been block and they cant retrieve anything, whilst i'm still being charged on a not active account. Here's the email from them asking me to callback without them providing contact details . This is the only form of communication they've done so far. I feel stuck and this thing is growing i have no control of it. MTN i'm so hurt, been your customer since 2012 and this is how you treat me. Good day Please be advised that the account has an outstanding balance of R 4,188.08 that needs to be paid for reactivation of services . Kind regards, Jack Phiri Legal Department MTN SA Reference Number: ********** 1 --Original Message-- From: ********** Date: 2018/03/28 4:36:28 PM To: ********** Subject: callback Good Day Kindly asssit to callback Miss Anele Beverley Adele Ndlovu regarding payment. id no; ********** 119080 number in question; ********** 5180 contact no; ********** 0997 acc no;A ********** Regards Nondumiso "This email is confidential. If you have received it in error, you are on notice of its status. Please notify us immediately by reply email and then delete this message from your system. Please do not copy it or use it for any purpose, or disclose its contents to any other person as to do so could be a breach of confidentiality. Thank you for your co-operation. " I've sent him this mail and he haven't rep****, been sending to Legal also but no one replies. Here' my Reference Number: ********** 1 to my case I WANT TO SETTLE THIS ACCOUNT, PLEASE FOR THE LOVE OF GOD, SEND ME YOUR CONTACT AND BANKING DETAILS. I DONT KNOW HOW TO GET HOLD OF YOU, BECAUSE YOU NOT EVEN REPLYING AND THE AMOUNT KEEPS RECURRING. YOU HAVE ALL MY DETAILS BUT YOU NOT DOING ANYTHING WITH THEM. ITS MY NAME THATS BEING DRAGGED TO THE GROUND. PLEASE REF TO NONDUMISO'S EMAIL SHE SENT FOR YOU TO ASSIST ME BUT YOU NEVER CALLED . Please help.

aN

anele N's update25 May 2018, 09:00

Reviewer Update

This is the email i received from Jack Phiri requesting me to callback but the no contact details were provided and when i call the call center they say they don't contact details for their Legal department. It is so hard to communicate with MTN and its not fair because my balance keeps growing. Please Hello Peter intervene, Mtn is exploiting people WITH THIS RECURRING contract thing. I really want to settle my account but i don't know how to, because every mtn store i go to says my profile has been block and they cant retrieve anything, whilst i'm still being charged on a not active account. Here's the email from them asking me to callback without them providing contact details . This is the only form of communication they've done so far. I feel stuck and this thing is growing i have no control of it. MTN i'm so hurt, been your customer since 2012 and this is how you treat me. Good day Please be advised that the account has an outstanding balance of R 4,188.08 that needs to be paid for reactivation of services . Kind regards, Jack Phiri Legal Department MTN SA Reference Number: ********** 1 --Original Message-- From: ********** Date: 2018/03/28 4:36:28 PM To: ********** Subject: callback Good Day Kindly asssit to callback Miss Anele Beverley Adele Ndlovu regarding payment. id no; ********** 119080 number in question; ********** 5180 contact no; ********** 0997 acc no;A ********** Regards Nondumiso "This email is confidential. If you have received it in error, you are on notice of its status. Please notify us immediately by reply email and then delete this message from your system. Please do not copy it or use it for any purpose, or disclose its contents to any other person as to do so could be a breach of confidentiality. Thank you for your co-operation. " I've sent him this mail and he haven't rep****, been sending to Legal also but no one replies. Here' my Reference Number: ********** 1 to my case I WANT TO SETTLE THIS ACCOUNT, PLEASE FOR THE LOVE OF GOD, SEND ME YOUR CONTACT AND BANKING DETAILS. I DONT KNOW HOW TO GET HOLD OF YOU, BECAUSE YOU NOT EVEN REPLYING AND THE AMOUNT KEEPS RECURRING. YOU HAVE ALL MY DETAILS BUT YOU NOT DOING ANYTHING WITH THEM. ITS MY NAME THATS BEING DRAGGED TO THE GROUND. PLEASE REF TO NONDUMISO'S EMAIL SHE SENT FOR YOU TO ASSIST ME BUT YOU NEVER CALLED . Please help.

Recurring contract without my permission.