pA
paul A
1 reviews | Active since Jul 2012
01 Jul 2019, 15:18
Recurring bundles
I have recently moved from vodacom to MTN and was impressed so i moved all my data contracts as well as my moms contract to them. Now i have 5 contracts with them and have moved overseas 3 months ago with the devices and sim cards with no roaming so there is no way for any additional charge apart from my subscription. Last month and this month all of a sudden my debit order more than doubled and i do not get statements anymore, cant log on to my app or website because i cannot get an OTP sent to email. Got hold of MTN and apparently i have subscribed to recurring bundles. I have no clue how i could have done that since i cannot access anything while overseas.
Please can someone show me where i subscribed and consented to these.
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Replies (2)
MTN South Africa's replyOfficial
02 Jul 2019, 14:31Good day
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that your query has been resolved and an email was sent to you earlier today. I will contact you to confirm.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that your query has been resolved and an email was sent to you earlier today. I will contact you to confirm.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Best regards,
MTN South Africa's reply02 Jul 2019, 14:31
Official
Good day
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that your query has been resolved and an email was sent to you earlier today. I will contact you to confirm.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that your query has been resolved and an email was sent to you earlier today. I will contact you to confirm.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Best regards,
pA
paul A's updateReviewer Update
03 Jul 2019, 13:59Hi,
Thank you for the quick resolution of this problem. I really appreciate the fact that MTN took responsibility for their faults but please can i appeal to you and all networks as every network sneaks in these charges hoping that people wont notice.
The reason i moved my mother to MTN was that vodacom overcharged here for a crazy amount of out of bundle data, as a retiree this made her medical aid debit order bounce due to lack of funds. She then broke her arm and had no medical cover and so her arm will never be fully functional again. Vodacom refunded her eventually but this does not fix her arm.
How many people dont notice these *********, dishonest charges and just lose their hard earned money?
I really with our communication networks would be more ethical and honest.
Thank you for the quick resolution of this problem. I really appreciate the fact that MTN took responsibility for their faults but please can i appeal to you and all networks as every network sneaks in these charges hoping that people wont notice.
The reason i moved my mother to MTN was that vodacom overcharged here for a crazy amount of out of bundle data, as a retiree this made her medical aid debit order bounce due to lack of funds. She then broke her arm and had no medical cover and so her arm will never be fully functional again. Vodacom refunded her eventually but this does not fix her arm.
How many people dont notice these *********, dishonest charges and just lose their hard earned money?
I really with our communication networks would be more ethical and honest.
pA
paul A's update03 Jul 2019, 13:59
Reviewer Update
Hi,
Thank you for the quick resolution of this problem. I really appreciate the fact that MTN took responsibility for their faults but please can i appeal to you and all networks as every network sneaks in these charges hoping that people wont notice.
The reason i moved my mother to MTN was that vodacom overcharged here for a crazy amount of out of bundle data, as a retiree this made her medical aid debit order bounce due to lack of funds. She then broke her arm and had no medical cover and so her arm will never be fully functional again. Vodacom refunded her eventually but this does not fix her arm.
How many people dont notice these *********, dishonest charges and just lose their hard earned money?
I really with our communication networks would be more ethical and honest.
Thank you for the quick resolution of this problem. I really appreciate the fact that MTN took responsibility for their faults but please can i appeal to you and all networks as every network sneaks in these charges hoping that people wont notice.
The reason i moved my mother to MTN was that vodacom overcharged here for a crazy amount of out of bundle data, as a retiree this made her medical aid debit order bounce due to lack of funds. She then broke her arm and had no medical cover and so her arm will never be fully functional again. Vodacom refunded her eventually but this does not fix her arm.
How many people dont notice these *********, dishonest charges and just lose their hard earned money?
I really with our communication networks would be more ethical and honest.