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candice D

1 reviews | Active since Aug 2014

07 Jun 2016, 18:22

Recurring bundle which MTN refuses to take off

<p>Its been almost 2 years since i have had this problem of MTN south Africa adding a recurring 2gig data bundle which i did not ask for. On top of that i do not receive it. It just gets added on to my bill every month. I have called and complained , sent emails, gone into the store to remove it and they always say they have but at the end of the month there it is again on my bill. I want this sorted out and if i do not get refunded this will be taken further.</p>

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Replies (3)
MTN South Africa
MTN South Africa's reply08 Jun 2016, 07:26
Official

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Please be advised that an urgent escalation has been sent to our Billing Division to assist with the Deactivation of B.I.S & Recurring 2GB data bundle to be removed from the number ***. Once feedback is received and call back will be done to advise action processed and to validate bundles loaded to credit for the months bundles were not received.

We sincerely hope that this is in order and hope that we are able to restore your faith in us.

Kind regards

Kevin.

Best regards,

cD
candice D's update08 Jun 2016, 16:47
Reviewer Update

Hi Kevin

Does MTN communicate and deal with queries via whatsapp? Because somebody by the name of Kelly with the number *** just contacted me and asked me for my card number as well as the 3 digits at the back to do a refund?

cD
candice D's update23 Feb 2018, 08:55
Reviewer Update
Oh look it's been 4 years now and this problem has still not been sorted out. Everytime I call MTN they say there is no bundle added on our side but I still get the bundle and I have to still pay for it monthly. My account is now suspended. I hardly use my phone and why should I be paying for something that I asked to be removed 2 years ago and MTN has *********** staff to do so. I want a reimbur*****t for all these years. I haven't even upgraded my phone. Because why should I be paying for a service that I don't want to be added on but still is. Reimburse me for all these years please. I will pay up my contract and cancel it. Until then my contract can go into arrears.