BC
Bruno C
1 reviews | Active since Apr 2016
18 Apr 2016, 13:16
Recurring Airtime
I have a postpaid account with MTN and on the 14 of every month they recharge my account. It's been 5 days with 2 different reference numbers, hours on 808 support calls and they still haven't been able to recharge my account and all the while I'm making calls in out-of-bundle rates. It should be really simple as I've signed a 2-year contract with you with the same requirements.<br> <br> REF# REQ:***<br> ***
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Replies (1)
MTN South Africa's replyOfficial
20 Apr 2016, 06:01Hello brabbit,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records you have been making calls and going to the internet from the 14/04/2016 to date yet you have not been charged the out of bundle rate, this is not possible without airtime however we have logged a request with the Network department to investigate.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records you have been making calls and going to the internet from the 14/04/2016 to date yet you have not been charged the out of bundle rate, this is not possible without airtime however we have logged a request with the Network department to investigate.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
MTN South Africa's reply20 Apr 2016, 06:01
Official
Hello brabbit,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records you have been making calls and going to the internet from the 14/04/2016 to date yet you have not been charged the out of bundle rate, this is not possible without airtime however we have logged a request with the Network department to investigate.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records you have been making calls and going to the internet from the 14/04/2016 to date yet you have not been charged the out of bundle rate, this is not possible without airtime however we have logged a request with the Network department to investigate.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,