1 reviews | Active since May 2015
Re:Contract-Upgrade/Downgrade.
MTN sent me a message for a cellphone upgrade.On the 3rd Dec.2017 I went in at Cresta branch and took out a December Edition Catalogue. After I took a perusal,i decided on Samsung J5 Prime on page 22 going for R159.00 a Month. The sales Agent upon activating it realised there was a mistake (printing error) since it wouldn't take the code supp****. The only code valid is for a R199.00 a Month contract. I insisted on acquiring the one for R159.00.He escalated this,but have not heard from MTN to date. Your intervention in this regard will be highly appreciated.
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Kindly provide us with account or ID number so we can assist further. Please email ***
Our sincere apologies for frustration caused.
Regards
Kagiso Monyatsi
Complaints Management Team
Best regards,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Kindly provide us with account or ID number so we can assist further. Please email ***
Our sincere apologies for frustration caused.
Regards
Kagiso Monyatsi
Complaints Management Team
Best regards,