AJ
Aneesa J
1 reviews | Active since Jun 2014
20 Apr 2015, 11:05
RECONNECTION - CONTRACT
Good day<br> <br> I have been trying to get through to the MTN call center since last week Friday. It is pathetic that I have not gotten through even though I stay on the line for half an hour at a time. I need my contract to be reconnected asap. I have emailed collections admin as well as customer care proof of payment but so far no reply. I have 3 numbers on my account so all 3 numbers needs to be reconnected immediately. How long this will take, I have no idea as MTN cannot manage to pick up their phone in a period of 4 days. Absolutely pathetic service.<br> My account reference is A*** PLEASE RECONNECT ALL NUMBERS TO THIS ACCOUNT AS I HAVE MADE PAYMENT.<br> <br> A Jacobs
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Replies (1)MTN South Africa's replyOfficial
24 Apr 2015, 10:38Hello AJacobs18,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Thank you for the payment received. According to our records all 3 lines on your account have been reinstated.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Thank you for the payment received. According to our records all 3 lines on your account have been reinstated.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply24 Apr 2015, 10:38
Official
Hello AJacobs18,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Thank you for the payment received. According to our records all 3 lines on your account have been reinstated.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Thank you for the payment received. According to our records all 3 lines on your account have been reinstated.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
