Reconnection

Account number: A **********

Went through a really difficult time and was unable to meet my payments. I however got back on my feet and paid my Mtn contract arrears in full on the 30/07/18 to Hammond and Pole. I’ve been in contact with Mtn on various occasions after this to get my lines reconnected and I got told to allow a certain amount of days and to call again if my lines had not been reconnected. Each time I call it’s a different situation. I needed to send the proof of my account being paid up. Why did I need to do that when your advisor was able to tell me she could see my payments.I eventually gave up trying to reason. Tried getting assistance in store and was told he was unable to see what’s happening in the screen and showed me that the account was still blocked. Till today my secerives are still not reconnected. I am begging someone to help. I paid all this money for services I have not received and that is an injustice to me! I feel as though I am being bul**** and like there is nothing I can do about this injustice. I have always been a good customer and always paid my bills on time. Check my history. I am able to provide proof that at the time I paid my Mtn account arrears.

I am extremely disgusted at how I’ve been treated. No services for payments made to you guys. It’s reakky just the principle of the matter.

I hope someone can resolve this for me or provide me with instructions on how to escalate the matter. Please.