SA
Shaafie A
1 reviews | Active since Aug 2012
12 Nov 2015, 16:14
Reconnect Services AO459020
This industry is really one sided in terms of service delivery. My services have been suspended after three months but has now been settled. My account AO459020 with proof of payment was sent to two call centre agents [Email Removed] [Email Removed] including the email address [Email Removed] a hint of acknowledgment nor response. <br> <br> Frustrated that being a loyal customer for plus 10 years I get stupendous service by being quick to disconnect and very hesitant to reconnect. Judging by the complaints re inability to reconnect favourably it just shows that your processes are poor and outdated needs urgent reviewing
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MTN South Africa's replyOfficial
12 Nov 2015, 18:47Hello sallie48,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the account reflect in arrears, the last payment reflect on the account is for the 2-9-2015. We have sent the request to the agent who have received the payment.
We have sent the request to the credit controller to contact and assist you on line.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the account reflect in arrears, the last payment reflect on the account is for the 2-9-2015. We have sent the request to the agent who have received the payment.
We have sent the request to the credit controller to contact and assist you on line.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply12 Nov 2015, 18:47
Official
Hello sallie48,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the account reflect in arrears, the last payment reflect on the account is for the 2-9-2015. We have sent the request to the agent who have received the payment.
We have sent the request to the credit controller to contact and assist you on line.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the account reflect in arrears, the last payment reflect on the account is for the 2-9-2015. We have sent the request to the agent who have received the payment.
We have sent the request to the credit controller to contact and assist you on line.
Kind Regards,
Alice van der Merwe
***