Reckless Lending

A while back I received a call from your agent saying that there was a pending application for a contract with your company and I stated to the gentleman that I never app**** for any of your products or services, he did some security checks and I told him that I have been a victim of identity theft and this is a ********** application that he called me about. He then guaranteed that he would immediately stop this application from being approved and a few days back I received a call from a lady that I have taken a contact and that there is an amount due, I explained to the lady what had happened and she asked me to submit a written letter or affidavit and a certified ID at the nearest MTN store. I came to the store at Matlosana Mall with my certified ID and a letter but was returned for an affidavit which took most of my time because I'm queueing for something that is not my fault and the service at the branch sucks as I am sitting here on Sunday with off-line issues for hours begging to submit the documents you requested.

Why is this happening when I was told that the application will be stopped, YOU WILL NOT RUIN MY CREDIT RECORD OVER YOUR RECKLESSNESS.

We can go to court of need be, I also demand a contract signed by me or a damn recording sent to my email ***

This is unacceptable and unprofessional