Recharged my account
<p>#MTN must fall..I recharged with R100 and a few minutes later I tried to buy data bundles...To my surprise I have R0.00. I called them and they are telling me they can't pick it and they told me they want me to send them my bank statement. MtN is ****** useless, if its not their clueless call centre staff its the their data that finishes in a split second and their stupid signal. Mtn must just be closed down</p>
Good day Nthabiseng,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly issue us with the cellphone number and date the R100 got depleated on.
Our records show that on the number *** on the 2016-10-02 at 09:53:15am there was a top up of R100 made. Then at 09:54:40am a purchase for a 1GB data bundle was made and that 1GB was used up on internet connections. The balance of the airtime was used up on calls.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Peggy
REQ:***
Good day Nthabiseng,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly issue us with the cellphone number and date the R100 got depleated on.
Our records show that on the number *** on the 2016-10-02 at 09:53:15am there was a top up of R100 made. Then at 09:54:40am a purchase for a 1GB data bundle was made and that 1GB was used up on internet connections. The balance of the airtime was used up on calls.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Peggy
REQ:***