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Debbi W

1 reviews | Active since Mar 2009

01 Jul 2018, 11:38

RECHARGE REWARDS CON – 8 DAYS AND STILL NO RESPONSE!

On 21 and 22/6 I received the same sms: recharge with R45 within 7 days and get 500MB free data to use within 7 days. Recharged on 23/6 – no rewards. Posted complaint on website form, no response. Phoned call centre (Nqobile), can’t find THEIR OWN sms’s – told to take phone to MTN shop and show them, which I did on 26th. Couldn’t help, “just a franchise”, they phoned call centre, “technical problem, can’t get into system”. On 27th went to Liberty Mall MTN service centre (Nondo), “don’t have the system, can’t see sms’s”, she phoned call centre (Qubeka). Got nowhere again and had to beg her for a ref no. Told takes 2 to 24 hrs to resolve. Phoned 28th (Amanda), told to be patient, it will be resolved and I will receive an sms. 8 days later, no response, no feedback, no rewards.

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Replies (3)
DW
Debbi W's update03 Jul 2018, 09:03
Reviewer Update
More than 24 hours and no response, as expected. What is the problem?
DW
Debbi W's update03 Jul 2018, 17:02
Reviewer Update
Dear MTN Please don't think I am going to just go away and forget this. It is now 10 days and whether I wait 6 months for the matter to be resolved by NCC, it will be dealt with. Don't make promises to clients you can't keep.
DW
Debbi W's update16 Jul 2018, 09:36
Reviewer Update
My apologies - the number should read ********** . Sadly, after 21 days my complaint was sent to ICASA. Once the matter has been successfully resolved, I will notify ICASA, however MTN will still need to provide the reason why my complaint was not dealt with in the timeframe stated.