aS
alpana S
1 reviews | Active since Aug 2016
05 Aug 2016, 05:43
Recharge Issue
<p>Hi, </p> <p>I have recharged my phone twice yesterday for MTN mobile but the data bundle disappeared both times i charged my phone. I called the mtn call center 4 times and they could not give me an answer, Iam not able to charge my phone and loosing my business updates because of that.</p> <p> </p>
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MTN South Africa's replyOfficial
15 Aug 2016, 07:18Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that as per system record, the bundles loaded on the 04/08/2016 were depleted by internet connection. Please always ensure that you log off all your internet sessions, clear your browser tabs and restrict you background data
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
Best regards,
MTN South Africa's reply15 Aug 2016, 07:18
Official
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that as per system record, the bundles loaded on the 04/08/2016 were depleted by internet connection. Please always ensure that you log off all your internet sessions, clear your browser tabs and restrict you background data
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
Best regards,