aB
annelize B

1 reviews | Active since Apr 2010

25 Feb 2017, 08:54

RECEPTION /Signal

<p>Thank You Mtn for nice email and that my query will be send to your technical department.</p> <p>I have received previous emails exactly the same and nothing happened, </p> <p>I am running a business and have to rely on vodacom who did upgrade or did something after complaints.</p> <p>I have now 100 % reception via Vodacom. I need someone to contact me re canceling my contract with MTN. </p> <p>Thank You.</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply26 Feb 2017, 19:52
Official

Dear Valued Customer,

Thank you for taking time to raise your concerns with MTN.

Kindly populate the below template list, and forward the completed mail to our Coverage Contact Centre hub on ***

Alternatively you can also contact them on number *** toll-free from and MTN number or chargeable from other SP’s numbers, weekdays 08:00 to 17:00.

Subscriber name:

Mobile number/s experiencing the problem:

Subscriber’s alternate contact number:

Physical Street Address:

Suburb:

City:

Is it a voice or data problem? :

Provide a brief description of the problem experienced:

When was the problem experienced? (Time of day / weather conditions, etc.):

Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :

If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no): No

Is the problem experienced indoors or outdoors?

Make and model of handset / device:

Any other information:

Warm regards,

mike

REQ:***

Best regards,