Reception Ladies bad attitude

I tried to ontact the claim department for my cell phone inssurance on ***.<br> After being put through to a the claims department I hung on for 15-20 minutes listening to recordings.<br> <br> I called the switchboard back to find out if a share call number is available<br> , just to have a receptionist with a bad attitude put me through to the same line, without listening to what I had to say.<br> <br> I called back a 3rd time to ask her why she just forwarded me to the same department where I was holding on for 15-20 minutes previously, just to have another receptionist with a bad attitude informing me that I am more than welcome to expose their bad behaviour as they have 7 different receptionists at the switchboard. (that means they can be rude and abrupt with their customers without being exposed?) <br> <br> As a loyal MTN customer for years, with four contracts I pay diligently it is disgusting to experience this kind of attitude from MTN employees .<br> <br> It is a pity that this department have staff members that do not value their loyal customers, as I had nothing but good service from all my interactions with the MTN staff, be it at a call center or at the branches.