RECENTLY PURCHASED SIM WITH AN ACTIVE WHAT'S UP A

I purchased a sim card on the 20 July 2015 from PEP stores in Fourways. I realised that the number had an active what's up account. I called Prepaid Device call centre to report the matter. My query was allocated to Somandla Majola.He explained that if a number has not been used for 90 days the service provider recycle it and unfortunately the service provider does not have control over what's up account. He advised me to go and purchase another starter pack. My question was, what guarantee does he provide that I will not get a number with the same issue. His response was that I should only go and purchase it from MTN store only and not from the distributors. I was shocked to learn that there is a possibility of purchasing an inferior product from from MTN distributors. <br> <br> Also the expectation that as a customer must just accept to purchase another starter pack is a complete waste of time, money and disrespect to the customer.<br> <br> As well it should not be a customer responsibility to address issues like these with outside companies like Whats up. The service provider must ensure that these are resolved before the starter packs go to the market