Recent: Pathetic Customer Service received from MTN

As a client of MTN, I still can not believe the disgusting treatment I received from them earlier this year, specifically the MTN Tygervelly (upstairs) branch. It started with the sales representative who did not uphold a verbal agreement which he offered to keep the device for me and when I arrived to pick up my device, he then has the utter disrespect to shout from the counter that he sold the device. He further tried to blame me as the customer for his shortcomings, saying that I did not adhere to protocol but the fact is that he offered to keep the device verbally and did not explain any sort of protocol to me, so if he knew he could not keep the device then he made an offer under false pretenses. Needless to say, I was treated with disrespect and spoke to me condescending tone filled with attitude and on top of it he still has the nerve to tell me, the device is already sold so what do you expect me to do about it now. I really was shocked, what did I as a client of MTN, as a Human being, do to deserve such treatment.

Then to even lodge a complaint about the issue was more of a headache. The store number given to me by another MTN employee to call did not even work, I had to go through Tyger valley security to eventually get a working number. After much back and forth with the branch manager and with the individual who claimed to be the area manager but after discussion with the actual area manager, I soon found out was not actually the area manager. Nonetheless, both was focused on the device only, on only making the sale, and not even having empathy for the way I was treated. When I further said that I'm unhappy I was then passed on to the actual area manager who also after much back and forth and received the new feedback and I further expressed that the feedback isn't fair with respect to the way I was treated I was then told by the area manager that, that's the feedback of MTN and you can do with it what you want. I then received the email in writing where I was then directed to another individual to speak to

I am just totally shocked that for a telecommunication company their customer service and communication are totally pathetic and seems to be a trend that a customer who has issues gets shoved from one person to the next with no one truly making the customer happy but expecting the customer to explain the situation multiple of times. I’m totally disgusted by this poor treatment and needless to say I still do not have the device from MTN and therefore considering canceling my current contract. This whole scenario makes me feel like why should I as a customer even lodge a complaint if the injustice to me further continues and the various individuals of MTN are only focused on the sale and not even the humanness which their job entails.