DF
Darren F
1 reviews | Active since May 2012
27 Jan 2016, 10:03
Receiving unwanted SMS's
MTN, why do you feel the need to keep sms'ing me with promotions from your 47940 number! I have, on numerous occasions, rep**** with the wording \Stop"or \""Cancel\"" as per the instructions in the sms should I no longer wish to receive sms's from you. Yet you seem steadfast in ignoring these instructions and continue to sms me with these promotion sms's. I am sure your revenue is being dented through what you deem to be OTT service providers and I would hazard a guess that one way you are trying to counter this (other than trying to impose ridiculous regulations on OTT services which"
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MTN South Africa's replyOfficial
27 Jan 2016, 14:12Hello Deefish,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter to the Marketing department to remove your number off their target list.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter to the Marketing department to remove your number off their target list.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
MTN South Africa's reply27 Jan 2016, 14:12
Official
Hello Deefish,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter to the Marketing department to remove your number off their target list.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter to the Marketing department to remove your number off their target list.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,