Receiving no final FEEDBACK to my problem

Morning,<br> <br> This is my forth report with NO feasible feedback. The last report I sent they informed me that they had escalated to the billing department. As of today I still have received no feedback but keep receiving emails (See BELOW).<br> I would appreciate it if someone could please contact me not via this platform so this problem can be resolved soonest.<br> <br> Regards<br> Debbie<br> <br> <br> Good day ,<br> <br> We apologize for the delayed response.<br> <br> Thank you for emailing Consumer Corp and SME.<br> <br> Please be advised account is in arrear amount of R 33,044.58 and the termination date is on the 2016-09-20 , for the line to be cancelled arrears amount will need to be paid and early termination fees need to be paid.<br> <br> We look forward to being of service to you in the future.<br> <br> Kind Regards,<br> <br> Consumer Corp and SME<br> MTN SA<br> <br>