1 reviews | Active since Aug 2015
receiving false sms's of overdue acc
on the 6th of august i paid my monthly instalment via EFT into the MTN account.I then sent my proof of payment to the MTN credit department after which MTN responded acknowledging that my proof was received and my line will be reactivated and the statement will be updated. a few days later i received numerous sms's and emails stating that my account is still overdue after i have sent my proof of payment (more than once) and after MTN acknowledged receipt.Today (28th August) i receive an SMS stating that i owe R470.40 (which i paid) and and the instalment for sep which adds up to R929.40. Failure to pay will result in account suspension.I've called 808 (held on for almost an hour) and sent emails to the email addresses made available for assistance and for a consultant to at least update my statement but i have received no assistance as they just keep on telling me my acc is overdue after i have made payment!!
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that on our records, there is no proof of payment was attached. We have sent you an email, please respond with the proof of payment so that the funds may be allocated.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that on our records, there is no proof of payment was attached. We have sent you an email, please respond with the proof of payment so that the funds may be allocated.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
