Receiving a wrong package and charged more

Good day,

I have subscribe for black Friday special the one for R499 100gig but i'm receiving a wrong package which i didn't sign for and whenever i call the south-gate store Petunia ntimbane and Bongani they awalys promise to revert to me and send me a ref number and they never done that neither replying to my mail and this thing it's been going on since the 2nd of Jan.

I really need help on this issue and the call center whenever i trying to follow on the query which i logged with them. i awalys speak to a different person and they always force me to log a call again i don't even know how many calls were logged for me. they keep on saying the previous consulted log it incorrectly.

I really don't know whether that promotion was an advertising gimmick to get more client or what.