Receiving a wrong contract phone from mtn

Thank you for your post.

We sincere apologized for any inconvenience incurred.

Thank you for your time online, our apology that the franchise did not assist you with the return of the device. Only MTN own stores that will assist with this request.

Please complete the questions and send the information back to me for the collection request of the device.

Name and make of the device:Colour of device:
IMEI number of device:
Sim card number 1:
Sim card number 2:
Alternative contact number:
Address details where device and 2 sim cards should be picked up:
Time device can be picked up:

The pickup delivery team will contact you regarding the arrangement for time and date.

Please make sure that all accessories and packaging is the same when the device was received.

Kind Regards,

Alice van der Merwe

Complaints Analyst