Received someone else’s damaged phone

Took my phone in on the 21/01/2018 at MTN East rand mall job number: **********

Finally get a SMS today to say the phone has arrived back. I arrive at the store they bring the phone with no charger, that they originally requested to send with for software update, then I wait 10 min for them to figure out where the charger is, I said its fine will come back for the charger.

Then it gets interesting,she hands me the phone, saying they change the mother board, that’s fine by me but its not my phone, as it has damaged on all 4 corners where it has been dropped that mine did not have.

She says yes but its marked on the job card”shall dents on side” I say yes that was a problem when I booked it in, as it was small scratches from removing the protective cover from the back but Thembi said she must mark it like this on the job card.

She logged a complaint Req: ********** 50545 with the repair center, Then i phoned the repair center that is busy with stock take and she can only give me answers on Monday, after she mails the lady at MTN that loaded the request wrong.

So one month without a phone and now I must wait who knows how long as i cant get any answers from anybody,and MTN is happy cos I am still paying my pone end of the month that I don't have.