HB
Hemanth B

1 reviews | Active since Mar 2017

12 Mar 2017, 02:57

Received S6 Edge whereas app**** for S6 Edge plus contract

<p>I app**** for contract during last week of February Samsung Galaxy S6 Edge + (64GB) on Promo offer at Mall of Africa. Since the handset was not in stock i was told that i will get a call once handset come in stock. I got the simcard and handset handed over on 7th of this month.</p> <p>Simcard seems working fine with all promo bundles allocated. Thank you for the service.</p> <p>Contract app**** at MTN Samsung Galaxy S6 Edge + (64GB) as shown in the pamphlet.</p> <p>Handset received Samsung Galaxy S6 Edge (64GB)</p> <p>When i tried to contact customer care and store they reply stating contract is for S6 Edge with 64 GB and Edge plus was printing mistake which was not at all intimated.</p> <p>When contract is for S6 Edge with 64GB why to include + in the pamphlet when Edge and Edge plus are 2 different models. I was expecting Edge plus handset ended up with S6 Edge. This really disappoints me and expecting this kind of service from a reputed SP is really annoying.</p> <p> </p> <p>Regards,</p> <p>Hemanth</p> <p> ********** 455</p>

0
Replies (4)
MTN South Africa
MTN South Africa's reply14 Mar 2017, 23:10
Official

Thank you for your post

We sincerely apologize for any inconvenience you may have experienced with our service.

Please be advised that the matter has been escalated to the store management for further assistance.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards
Siphumezo
REQ:***

HB
Hemanth B's update15 Mar 2017, 06:56
Reviewer Update

Thank you for the positive response. I will await until some one gets back to me.

Thanks & Regards,

Hemanth

HB
Hemanth B's update23 Mar 2017, 11:22
Reviewer Update

Hi,

Any update on the above request please.

Regards,

Hemanth

HB
Hemanth B's update25 May 2017, 16:42
Reviewer Update

Hello Team,

Its ridiculous to see no response from your side even after raising an complaint 3 months before.

Very poor customer service, running business in this way will ruin the reputation.

Regards,

Hemanth