PO
Pedrie O
1 reviews | Active since Jan 2016
13 Jan 2016, 09:57
Received no feedback from the Retention department
On the 6th of January 2016 I requested for a early upgrade and were told I would hear back from then within 48 hours. After 48 hours I had to phone the department again and they told me it would take up to 5 days to get approved. After 5 days I phoned THEM again. After all this discussions other the phone and holding the line for over an hour in total they told me exactly what I know from checking my upgrade status on the website. What's the point of submitting a request to the Retention department then?
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MTN South Africa's replyOfficial
15 Jan 2016, 09:43Hello Pedrie147 ,
Thank you for your post.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly be advised that you can only upgrade from the 20th month of your contract and that if you do qualify for an upgrade , they will have to do a credit check first.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards
Nompumelelo
REQ:***
Thank you for your post.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly be advised that you can only upgrade from the 20th month of your contract and that if you do qualify for an upgrade , they will have to do a credit check first.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards
Nompumelelo
REQ:***
MTN South Africa's reply15 Jan 2016, 09:43
Official
Hello Pedrie147 ,
Thank you for your post.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly be advised that you can only upgrade from the 20th month of your contract and that if you do qualify for an upgrade , they will have to do a credit check first.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards
Nompumelelo
REQ:***
Thank you for your post.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly be advised that you can only upgrade from the 20th month of your contract and that if you do qualify for an upgrade , they will have to do a credit check first.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards
Nompumelelo
REQ:***