JVdE
J.M Van der Elst
1 reviews | Active since Sept 2015
29 Sept 2015, 13:48
Received an overrated account
After my up grate at MTN, I received an account for data usage. I requested an itemised billing for the data usage and the URL addresses. Up to date no one is able to help me, either the stores doesn't know how they own system work of the number of head office on the internet does not answer their phone. Tired of this bad service and that I must pay for something I don't know I used.
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Replies (1)
MTN South Africa's replyOfficial
01 Oct 2015, 10:01Hello VanderElst,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Please note that a URL report has been sent through to you for the invoice of the 13-08-2015 and the turn around time is 2-24 hours.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Please note that a URL report has been sent through to you for the invoice of the 13-08-2015 and the turn around time is 2-24 hours.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
MTN South Africa's reply01 Oct 2015, 10:01
Official
Hello VanderElst,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Please note that a URL report has been sent through to you for the invoice of the 13-08-2015 and the turn around time is 2-24 hours.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Please note that a URL report has been sent through to you for the invoice of the 13-08-2015 and the turn around time is 2-24 hours.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***