VR
Vic R
1 reviews | Active since Jan 2015
10 Dec 2015, 09:02
Received an apology but no action
I lodge a complaint with you on 2 December 2015 against Mtn. On 3 December I received a report(via yourself) with an explanation and apology from Mtn but no resolution as to when my money will be paid back and that the ******* deduction is stopped. The reference received from Mtn is *** Siphumezo. Then, on 7 December I was billed again! This indicates that they have done nothing to resolve my problem! What should I do now? Please advise.
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Replies (1)
MTN South Africa's replyOfficial
14 Dec 2015, 13:34Hello Vic Raison,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this
Kindly forward us the request on a business letterhead so that our cancellation department may assist with the credit request. Please forward to the email address we have sent you.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this
Kindly forward us the request on a business letterhead so that our cancellation department may assist with the credit request. Please forward to the email address we have sent you.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
MTN South Africa's reply14 Dec 2015, 13:34
Official
Hello Vic Raison,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this
Kindly forward us the request on a business letterhead so that our cancellation department may assist with the credit request. Please forward to the email address we have sent you.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this
Kindly forward us the request on a business letterhead so that our cancellation department may assist with the credit request. Please forward to the email address we have sent you.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***