MC
Manoli C
1 reviews | Active since Aug 2009
07 May 2015, 11:24
Reccurring data bundle not cancelled
I have tried cancelling a recurring 500MB data bundle on numerous occasions, but it still keeps coming back every month. Reference number ***. I only want the 750MB that is included in my Anytime 750 Contract, i will add ad-hoc bundles as required. @MTNzaService on Twitter also seems to be ignoring my requests.
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MTN South Africa's replyOfficial
19 May 2015, 14:06Hello manolic,
Thank you for your post.
We apologise for the unsatisfactory experience you've had with us and the inconvenience caused in this regard. We appreciate your feedback regarding our service and assure that is not our intention to dissatisfy our customers.
Our records indicate that your 500MB data bundle has been cancelled.
We trust that the above mentioned is in order. Please feel free to contact us should you require additional information.
Kind regards,
Charles.
REQ:***.
Thank you for your post.
We apologise for the unsatisfactory experience you've had with us and the inconvenience caused in this regard. We appreciate your feedback regarding our service and assure that is not our intention to dissatisfy our customers.
Our records indicate that your 500MB data bundle has been cancelled.
We trust that the above mentioned is in order. Please feel free to contact us should you require additional information.
Kind regards,
Charles.
REQ:***.
Best regards,
MTN South Africa's reply19 May 2015, 14:06
Official
Hello manolic,
Thank you for your post.
We apologise for the unsatisfactory experience you've had with us and the inconvenience caused in this regard. We appreciate your feedback regarding our service and assure that is not our intention to dissatisfy our customers.
Our records indicate that your 500MB data bundle has been cancelled.
We trust that the above mentioned is in order. Please feel free to contact us should you require additional information.
Kind regards,
Charles.
REQ:***.
Thank you for your post.
We apologise for the unsatisfactory experience you've had with us and the inconvenience caused in this regard. We appreciate your feedback regarding our service and assure that is not our intention to dissatisfy our customers.
Our records indicate that your 500MB data bundle has been cancelled.
We trust that the above mentioned is in order. Please feel free to contact us should you require additional information.
Kind regards,
Charles.
REQ:***.
Best regards,