SG
Scott G
1 reviews | Active since Oct 2015
14 Oct 2015, 08:44
Reapair centre ***********.
MTN High Volume repair centre have received several calls from me regarding my phone that was sent in for repairs under warranty, MTN along with Ingram Micro want to charge me in excess of R6000.00 for the repairs to the phone that is under warranty. the claim is water damage and the more I tell them the phone has never come close to water the more I am told they will request a re-evaluation more than a week later nobody from the repair centre has contacted me back. There are 3 parties involved, Ingram Micro, MTN and Autopage cellular and nobody is giving me answers each one blames the next. This is on-going and nobody seems interested in helping me resolve this issue.
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Replies (1)MTN South Africa's replyOfficial
15 Oct 2015, 16:05Hello gilly_scott,
Thank you for posting.
Please accept our apologies for the break down in service in one of our touch points and for any inconvenience experienced.
We note however that the details of the handset have been left out i.e. the job card number or the IMEI for the handset in question for us to view the history of repairs and advice accordingly. Please contact the Repair Help Centre helpdesk for a full fault report including the photographs of the device.
Regards
Veronica
REQ:***
Thank you for posting.
Please accept our apologies for the break down in service in one of our touch points and for any inconvenience experienced.
We note however that the details of the handset have been left out i.e. the job card number or the IMEI for the handset in question for us to view the history of repairs and advice accordingly. Please contact the Repair Help Centre helpdesk for a full fault report including the photographs of the device.
Regards
Veronica
REQ:***
MTN South Africa's reply15 Oct 2015, 16:05
Official
Hello gilly_scott,
Thank you for posting.
Please accept our apologies for the break down in service in one of our touch points and for any inconvenience experienced.
We note however that the details of the handset have been left out i.e. the job card number or the IMEI for the handset in question for us to view the history of repairs and advice accordingly. Please contact the Repair Help Centre helpdesk for a full fault report including the photographs of the device.
Regards
Veronica
REQ:***
Thank you for posting.
Please accept our apologies for the break down in service in one of our touch points and for any inconvenience experienced.
We note however that the details of the handset have been left out i.e. the job card number or the IMEI for the handset in question for us to view the history of repairs and advice accordingly. Please contact the Repair Help Centre helpdesk for a full fault report including the photographs of the device.
Regards
Veronica
REQ:***
